Privacy Policy

Effective Date: 19 January 2026
Version: 1.4

Kia ora, I’m Cleo Shortland, the Founder of Wā. Nau mai and welcome to my privacy policy.

Privacy is an extension of care and reciprocity, one of the core values of Wā. The information you share with Wā is held with the same respect, integrity, and attentiveness I bring to all our work together. This policy explains how I collect, use, protect, and honour your personal information.

What Information I Collect

When you are connected with Wā, I may collect:

  • Contact information: Name, email address, phone number, location

  • Professional information: Your work, projects, goals, and the context of what you're creating

  • Session notes: Reflections, insights, and observations from our time together

  • Payment information: Billing details processed securely through third-party payment providers

  • Communications: Emails, messages, and any content you choose to share during our communications together

How I Use Your Information

I use your information to:

  • Provide coaching, guidance, and ritual-led support tailored to your vision

  • Communicate with you about sessions, scheduling, and our work together

  • Process payments and maintain records for business purposes

  • Improve the quality and relevance of the services I offer

  • Send occasional updates, resources, or invitations (only with your consent)

I will never sell, rent, or share your personal information with third parties for marketing purposes.

How I Protect Your Information

Your information is stored securely using industry-standard practices. I work with trusted platforms for communication, scheduling, and payment processing, all of which maintain their own security protocols.

Because our work often happens online, I take reasonable steps to protect the confidentiality of what we discuss. However, no digital platform is entirely immune to risk, and I encourage you to use your own judgment about what you share electronically.

Connection and Confidentiality

What we create together is held in confidence. I do not share details of our sessions, your projects, or your personal journey without your explicit permission.

Exceptions include:

  • If required by law or legal process

  • If there is a serious and imminent risk of harm to you or others

  • If you provide written consent for me to share specific information (such as for testimonials)

Your Rights and Autonomy

In alignment with the value of self-leadership, you have the right to:

  • Access the personal information I hold about you

  • Request corrections or updates to your information

  • Ask me to delete your information (subject to legal or contractual obligations)

  • Withdraw consent for communications at any time

  • Ask questions or raise concerns about how your information is handled

To exercise any of these rights, simply contact me directly.

Testimonials and Shared Stories

From time to time, I invite clients to share their experiences publicly. Any testimonial, case study, or story will only be used with your explicit, written consent. You can withdraw that consent at any time.

If shared, testimonials may be edited for length or clarity, always with your approval.

Cookies and Website Data

If you visit the Wā website, standard web technologies (such as cookies) may be used to improve your experience and understand how the site is being used. You can adjust your browser settings to decline cookies if you prefer.

Third-Party Services

I use trusted third-party platforms to support our work, such as:

  • Scheduling tools (Calendly, Google)

  • Video conferencing (Google, Zoom)

  • Payment processing (Stripe)

  • Email services (Mailchimp, Google)

  • Podcast hosting platforms( (Acast, YouTube, Spotify, Apple Podcasts, and more)

Each of these services has its own privacy policy, and I encourage you to review them. I choose providers carefully and work only with those who respect privacy and data security.

International Context

You may be located in a country outside of New Zealand and I understand that data protection and privacy laws may be different in your location. I invite you to consider this policy, your specific privacy and data protection needs, and communicate any requests that you have. I will endeavour to do my best to consider how I can meet any requests that you have.

Changes to This Policy

As Wā evolves, this privacy policy may be updated to reflect new practices or legal requirements. Any changes will be posted here with a revised effective date.

Whakapapa and Responsibility

This policy is grounded in the values of whakapapa (lineage and connection) and mauri (life force). Your story, your vision, and your trust are treasures I hold with reverence. Privacy is compliance and a practice of care, a recognition that what you bring to this work matters deeply.

Contact

If you have questions, concerns, or requests regarding your privacy or this policy, please reach out:

Cleo Shortland
Email: cleo@wabycleo.com
Website: www.wabycleo.com

Mauri ora
Cleo Shortland
Founder of Wā